Susan Stead | Technology Innovation | Best Researcher Award

Dr. Susan Stead , Technology Innovation, Best Researcher Award

Doctorate at RWTH University, Institute for Technology and Innovation Management, Germany

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🌟Summary

Dr. Susan Stead is an Assistant Professor at RWTH Aachen University, specializing in Healthcare and Service Innovation. She serves as Managing Director of the Healthcare Innovation Lab and Digital Responsibility Lab at the Institute for Technology and Innovation Management. Her interdisciplinary research focuses on multisensory customer service experiences and the integration of artificial intelligence in healthcare.

🎓Education

  • Ph.D., Maastricht University, the Netherlands, 2020 Dissertation: “The Power of Senses: Unraveling Multisensory Customer Service Experiences”
  • M.Sc., International Business – Strategic Marketing (cum laude), Maastricht University, the Netherlands, 2014
  • B.B.A., Business Administration, Zuyd University of Applied Science, Maastricht, the Netherlands, 2013

💼 Professional Experience

Dr. Susan Stead brings over a decade of expertise in academia and research, currently serving as an Assistant Professor at RWTH Aachen University. Since joining RWTH Aachen in 2020, she has held pivotal roles including Managing Director of the Healthcare Innovation Lab and Digital Responsibility Lab at the Institute for Technology and Innovation Management. Dr. Stead’s career is marked by her leadership in interdisciplinary research, focusing on healthcare and service innovation. She has played a crucial role in advancing the understanding of multisensory customer service experiences and integrating artificial intelligence into healthcare practices. Her contributions extend to mentoring young talents in AI through her involvement with AI Grid and serving as a faculty board member at RWTH Aachen University.

🔬 Research Interests

Dr. Susan Stead’s research interests span the domains of healthcare and service innovation, with a particular emphasis on multisensory customer experiences and the application of artificial intelligence in healthcare settings. Her work explores how sensory modalities impact customer interactions and satisfaction, aiming to enhance service delivery across various industries. Dr. Stead is also passionate about digital transformation in service sectors, investigating how emerging technologies can optimize operational efficiencies and improve patient care outcomes. Her interdisciplinary approach integrates insights from service design, innovation management, and AI ethics, contributing to the development of future-focused strategies in healthcare innovation.

📖 Publication Top Noted

Application of artificial intelligence systems in the emergency room: Do the communication patterns give indications for possible starting points? An observational study

    • Authors: Tjardes, T., Meyer, L.M., Lotz, A., Stead, S., Walossek, N.
    • Journal: Unfallchirurgie (Germany)
    • Volume: 126
    • Issue: 7
    • Pages: 552–558
    • Year: 2023

Hospital resource endowments and nosocomial infections: longitudinal evidence from the English National Health Service on Clostridioides difficile between 2011 and 2019

    • Authors: Stead, S., Vogt, L., Antons, D., Klasen, M., Sopka, S.
    • Journal: Journal of Hospital Infection
    • Volume: 134
    • Pages: 129–137
    • Year: 2023

It is Really Not a Game: An Integrative Review of Gamification for Service Research

    • Authors: Ciuchita, R., Heller, J., Köcher, S., Sidaoui, K., Stead, S.
    • Journal: Journal of Service Research
    • Volume: 26
    • Issue: 1
    • Pages: 3–20
    • Year: 2023

The Inscrutable New Actor: An Employee Perspective on the Flipside of AI

    • Authors: Stead, S.
    • Conference: International Conference on Information Systems (ICIS 2023)
    • Year: 2023

Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions

    • Authors: Stead, S., Wetzels, R., Wetzels, M., Odekerken-Schröder, G., Mahr, D.
    • Journal: Journal of Service Research
    • Volume: 25
    • Issue: 3
    • Pages: 440–459
    • Year: 2022

Amal Al Kassem | Southwestern Arabia | Best Researcher Award

Dr. Amal Al Kassem , Southwestern Arabia, Best Researcher Award

Doctorate at University of Cologne, Germany

Professional Profile:

Scopus Profile
Research Gate Profile

Summary:

Dr. Amal Al Kassem is a dedicated post-doctoral researcher with a passion for archaeology, specializing in the Paleolithic era. With a strong background in toolmaking, remote sensing, and archaeological fieldwork, she has contributed significantly to the understanding of prehistoric societies, particularly in the Middle East. Dr. Al Kassem’s expertise extends from academic lectures and workshops to field excavations and site evaluations. Her multidisciplinary approach combines traditional archaeological methods with modern technologies, such as satellite imagery and GIS, to analyze and preserve cultural heritage.

👩‍🎓Education:

Dr. Amal Al Kassem’s academic journey reflects her commitment to advancing archaeological research and understanding. She completed her Bachelor’s Degree in Archaeology at Damascus University in 2007, laying the foundation for her future studies. Building on this, she pursued a Master’s Degree in Prehistory from the same institution, specializing in Palaeolithic sites south of Daraa. Her master’s research provided her with a deep understanding of prehistoric societies and the archaeological methods used to study them. Dr. Al Kassem continued her academic pursuit by undertaking a PhD at the Institute of Prehistoric Archaeology, University of Cologne, Germany. Her doctoral research, focused on the variability of core reduction strategies in the Late Middle Palaeolithic of Yabroud I in Syria, showcased her analytical skills and interdisciplinary approach to archaeology. Through her extensive education and research experiences, Dr. Al Kassem has developed into a knowledgeable and skilled archaeologist with a strong foundation in both theoretical concepts and practical methodologies.

Professional Experience:

Dr. Amal Al Kassem possesses a wealth of professional experience that spans both academic and fieldwork domains, showcasing her versatility and expertise in archaeology. As a post-doctoral researcher at the University of Cologne in Germany, she has delved into the complexities of Paleolithic archaeology, focusing on core reduction strategies and contributing to the advancement of knowledge in the field. Simultaneously, Dr. Al Kassem serves as the Scientific Director of the ARCO Research Center in Abu Dhabi, where she oversees research initiatives and guides projects aimed at preserving and understanding cultural heritage in the region. Her role extends beyond academia, as she shares her knowledge and expertise through lecturing engagements at universities across Germany, Egypt, Jordan, and Kuwait, imparting valuable insights into toolmaking techniques and archaeological methodologies. Dr. Al Kassem’s professional journey also includes extensive fieldwork experience, from excavations in Syria and Germany to evaluations of archaeological sites in the UAE. Her multidisciplinary approach, coupled with her dedication to archaeological research and preservation, underscores her significant contributions to the field of archaeology.

Research Interest :

Dr. Amal Al Kassem’s research interests are deeply rooted in Paleolithic archaeology, with a particular focus on understanding prehistoric societies through the analysis of material culture and archaeological landscapes. Her expertise encompasses core reduction strategies, a pivotal aspect of early human technological evolution, which she investigates through comparative studies and analytical approaches. Dr. Al Kassem is also adept at utilizing remote sensing technologies, such as satellite imagery and GIS, to identify and document archaeological sites, especially in regions affected by conflict or environmental degradation. Her research extends beyond academic inquiry to address contemporary issues, such as the impact of conflict on archaeological heritage, highlighting the importance of cultural preservation in conflict zones. Through her research endeavors, Dr. Al Kassem aims to contribute not only to scholarly discourse but also to the broader efforts of safeguarding and interpreting humanity’s collective heritage for future generations.

Publication Top Noted: